General Features

Feature Free Standard Pro
Extensions Unlimited Unlimited Unlimited
Number of Simultaneous Calls Supported 2 4 – 1024 4 – 1024
Call Logging  Tick Tick Tick
Call Reporting Tick Tick Tick
Call Forward on Busy or No Answer  Tick Tick Tick
Call Routing by DID Tick Tick Tick
Auto Attendant / Digital Receptionist  Tick Tick Tick
Voicemail / Music on Hold  Tick Tick Tick
Cantral Phonebook  Tick Tick Tick
Call by Name  Tick Tick Tick
Call Parking / Pickup / Transfer  Tick Tick Tick
Call Queuing  Tick Tick Tick
Call Recording  Tick Tick Tick
MWI – Message Waiting Indicator  Tick Tick Tick
Support Popular SIP Phones  Tick Tick Tick
Supports VoIP Gateways  Tick Tick Tick
Supports SIP Trunks  Tick Tick Tick
Intercom / Paging  Tick Tick Tick
Ring Extension & Mobile Simultaneously  Tick Tick Tick
Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729)  Tick Tick Tick
Automatic Pickup on Busy  Tick Tick Tick
Call Recordings Management  Tick Tick Tick
Headset Answer Button Support (Jabra & Plantronics)  Tick Tick Tick

Management and Scalability

Feature Free Standard Pro
Web-based Management Console Tick Tick Tick
Automated Provisioning of Devices  Tick Tick Tick
Real Time Web-based System Status  Tick Tick Tick
Integrated Web Server  Tick Tick Tick
Easy Backup and Restore  Tick Tick Tick
SBC to Configure Remote Extensions  Tick Tick Tick
VMware / Hyper-V Compatibility  Tick Tick Tick
Connect Remote 3CX PBX Systems (Bridges)  Tick Tick Tick
Scheduled Backup & Restore  Tick Tick
Inbuilt Fail Over Functionality  Tick Tick

Unified Communications

Feature Free Standard Pro
Setting Up Conference Calls Tick Tick Tick
See the Presence of Your Colleagues  Tick Tick Tick
Receive Voice Mail via Email  Tick Tick Tick
Receive Faxes via Email as PDF  Tick Tick Tick
Integrated Fax Server  Tick Tick Tick
Integrate Offices with 3CX Bridge  Tick Tick Tick
Click2Call (WebRTC)  Tick Tick Tick
Advanced Forwarding Rules  Tick Tick Tick
View Presence of Bridged PBXs  Tick Tick

Call Centre / Contact Centre

Feature Free Standard Pro
Advanced Queue Strategies  Tick Tick
Advanced Call Reporting Tick Tick
Real Time Queue Statistics  Tick Tick
Queue Reports  Tick Tick
Barge In / Listen In / Whisper  Tick Tick
Query Customer Name Based on Caller ID  Tick Tick
Ability to Use 3CXPhone API  Tick Tick
Link Company Directory with LDAP / ODBC  Tick Tick
Sync Phonebook with Microsoft Exchange Tick Tick
Real Time Queue Monitoring  Tick Tick
Wallboard  Tick Tick
Switchboard Queue Manager View  Tick Tick
Call Recordings Search  Tick Tick
Supervisor can Log Agents In/Out  Tick Tick
Support External Agents  Tick Tick
Callback if queue full  Tick Tick
SLA alerting/reporting  Tick Tick


Feature Free Standard Pro
Android Client  Tick  Tick Tick
iOS Client  Tick  Tick Tick
Windows Phone Client  Tick  Tick Tick
CTI Support  Tick  Tick Tick
Seamlessly Create Conference Calls  Tick  Tick Tick
Users can Configure their Own Extension  Tick  Tick Tick
Provisioning by Email  Tick  Tick Tick
Manage 3CXPhone from within the Console  Tick  Tick Tick
Includes 3CX Tunnel to Avoid NAT Problems  Tick  Tick Tick

IP Phone Management

Feature Free Standard Pro
Automatic Plug & Play Phone Provisioning  Tick  Tick Tick
Manage IP Phones Network Wide from Console  Tick  Tick Tick
Restart Phones Remotely  Tick  Tick Tick
Update & Manage Firmware Network Wide  Tick  Tick Tick

Application Integration

Feature Free Standard Pro
Microsoft Outlook Integration  Tick  Tick Tick
Salesforce Integration  Tick Tick
Microsoft Dynamics Integration  Tick Tick
SugarCRM Integration  Tick Tick
Microsoft Exchange 2013 / LDAP / ODBC  Tick Tick

Web Conferencing

Feature Free Standard Pro
Plugin Free – WebRTC  Tick  Tick Tick
One-click conference  Tick  Tick Tick
Meeting Recording  Tick  Tick Tick
Remote Control / Assistance  Tick  Tick Tick
Screen Sharing  Tick  Tick Tick
Unlimited Users  Tick  Tick Tick
Participants Included 10 25


Feature Free Standard Pro
Southern Digital Support Tick Tick Tick
3CX Support Tick Tick
Hotel Module Tick